FAQs
Shipping
Answers to our customers' frequently asked questions
Customs
Is the documentation for the shipment of my goods available in my personal area?
Yes, the necessary documentation for the import of goods to your country can be found in your personal area.
Do you give support in the customs clearance of products?
Yes, for documentation or special needs, feel free to email us at: customerservice@logoproject.it
Shipping
How does shipping work?
Orders are dispatched within 10 working days via express courier from our company. Shipping costs are calculated at the time of order, prior to payment. Any applicable customs fees are the responsibility of the customer and will be charged accordingly. Alternatively,customers may arrange for their own courier to collect the order; in this case, all shipping costs and responsibilities lie with the customer. The goods must be collected by the customer within 60 days of confirmation.
Can I collect the goods from your premises with my courier?
Yes, it is possible to collect orders directly from our premises by choosing this option when ordering. In this case, all shipping costs and responsibilities lie with the customer. Additionally, the goods must be collected by the customer within 60 days of confirmation; after this timespan, uncollected goods will be disposed of without refund.
TRACKING
Can I track my order?
Yes, you will receive the tracking number for your order once it has been shipped.
Logoproject Eyewear is an extension of the Logoproject Design brand - Vision Up & Logoservice srl Via Po 102, 00198 Rome (RM)
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