FAQs
Product
Answers to our customers' frequently asked questions
Easy Kit
The Easy Kit is designed for everyone, particularly those looking to simplify and speed up the frame selection process. It is especially useful for beginners or anyone with limited time to dedicate to curating a collection.
Yes, you can modify the Easy Kit during the purchase phase. You can remove the frames you do not like, replace them with others that better suit your needs or preferences, and even choose colour variants to suit your point of sale or target market.
The Easy Kit saves you time when selecting frames, improving operational efficiency without compromising on quality. Moreover, it features the latest models reflecting current trends, with the possibility to adjust the preselection to meet your or your customers' needs
Warranty
Yes, all our products come with a one-year warranty against manufacturing defects and are CE-certified. If you experience any issues, you will need to return the product to our logistics centre at your own expense for evaluation. If the product is found to be defective, we will issue a refund.
Made in Italy
Yes, all our frames are designed and manufactured in Italy, combining traditional craftsmanship with cutting-edge technology. Every stage of production, from design to final finishing, is handled with the utmost attention to detail, to guarantee unmistakable quality and style.
Materials
The frames are made of acetate and metal.
The metal frames always have acetate tips for added comfort.
Acetate suppliers: MAZZUCCHELLI, JIMEI, LAES, JINYU, VISION COLOR, and JINLIANG.
Metal: stainless steel with nickel-free certificate.
Each frame undergoes rigorous quality control in the factory by a team of experts. This process follows European (CE) standards to ensure that each piece is aesthetically and functionally perfect.
CUSTOMISATION
After confirming your shopping cart, you will enter the frame customisation area. You can choose from several options; printing on the demo lens and on the inside of the right temple are included in the price of the frame. For additional customisation, you can opt for either printing or laser engraving, including on the outside of the temples.
Included in the price of the frame are:
- Printing on the demo lens in black;
- Printing on the inside of the right temple.
- The inside of the left temple will already be printed in white with the model number, colour code, and frame size, as per the information in the online catalogue.
This information cannot be altered, and no other details can be printed on the left temple.
Yes, you can customise the outside of the temples. During the customisation process, you can add a logo print on the outside of either the right or left temple for an additional cost of €0.50/ea. Alternatively, you can opt for a laser engraving at a cost of €1.00/ea.
Printing applies a coloured ink (white, silver or gold) to the frame.
Laser engraving, on the other hand, permanently etches the surface of the frame. On acetate temples, the engraving will be filled with white, silver or gold; on metal temples, the laser will remain unfilled.
You can choose from the following colours for printing and laser filling on the acetate temples (metal temples will have no filling): white, silver and gold.
If you prefer not to have any additional customisation, you can purchase the frame at the catalogue price, which includes printing on the demo lens and on the inside of the right temple.
Additional costs are only applied for customised options not included in the basic price:
- External temple printing: +0.50€/ea;
- Laser engraving on the outside of the temple: +1,00€/ea;
- laser engraving on the inside of the temple: +1.00€;
- Printing plate unatantum: 100€ (free for orders over 250 frames). Please note that the inside of the left temple will already be printed in white with the model number, colour code, and frame size as per the information in the online catalogue.
This information cannot be altered, nor can any other details be printed on this temple.
The printing plate charge applies only to the first order when the logo is uploaded for customisation. For subsequent orders with the same logo, no additional costs will be charged. However, if you wish to make changes to the logo or change it, a new customisation fee will be charged. The printing plate is free of charge for orders over 250 pieces.
You will be e-mailed the printing specifications for approval before proceeding with printing.
Our team is always available for clarification and support.
Welcome box
The Welcome Box is an exclusive kit designed to allow our new customers to test the quality of our products firsthand. It showcases customised frames and temples, giving you a clear idea of the quality of our products and the various customisation options available.
The Welcome Box includes:
- One metal and one acetate frame, each featuring a ’YOUR LOGO’ print on the demo lens and inside the right temple, model code print on inside left temple with the model code printed on the inside left temple (this information cannot be modified).
- Customisation proofs on both acetate and metal temples (print and laser options).
- A 100€ discount code for the first purchase.
The Welcome Box can be purchased on our website for 50€. The delivery is at the recipient’s expense. Inside the welcome box you will find a voucher for 100 euros for your first purchase.
You can purchase the Welcome Box directly on our website. It is visible to all users, but can only be purchased after registering on the platform.
The Welcome Box allows you to:
- Check the quality of both materials and design.
- Explore customisation options with examples of printing and laser engraving.
- Enjoy an exclusive discount on your first order.
No, the Welcome Box is not mandatory. It’s an opportunity to learn more about our products before placing an order.
ACCESSORIES
After the customisation phase, you can add accessories to your order:
hard case, folding case, microfiber, display, and logoblock.
The location, type, and colour cannot be selected; the position and colour shown in the demonstration photo will be final.
No, the cost of customisation is included in the price of the accessory.
CALL
Of course! You can book a call with one of our consultants through our Helpdesk.
Ticket
You can open a ticket on our support platform and we will assist you as best we can.
CE
Yes, all our products are CE certified.
No logo
Yes, you can choose not to customise the product during the purchasing process. In this case, the frames will be free of any branding.
Sharing
You can do this by downloading the summary pdf of your selection in the shopping cart and share it with your team.