FAQs
Purchase
Answers to our customers' frequently asked questions
LOGIN
To place orders, you must register with a company account and a valid VAT number. Logoproject Eyewear is exclusively for B2B sales of private label spectacle frames with custom logos.
All users can visit our website and explore our exclusive catalogue. However, to view prices and add products to the shopping cart, account registration is required. The information required for registration includes: First Name, Last Name, Role within the company, Company Name, Company Type, VAT Number, Company Nationality, and Email Address.
The provided VAT number will be verified by one of our operators.
Vision Up reserves the right to accept or suspend account registration if any discrepancies are found in the information provided.
Order
For changes or special requests, please contact us. We will do our best to accommodate your request.
Here is the process for ordering:
1. Account registration
To begin, register on our website by providing your company details, including a valid VAT number. Once registered, you will be able to access our catalogue and view prices.
2. Creating your collection
Browse the catalogue and add frames to your favourites. The selected items will appear on your personal notice board.
3. Confirmation of final selections
When you are ready, move your final selections to the shopping cart to proceed with the order. You can also print a PDF of your collection to share with your company departments.
4. Customisation specifications
Enter the necessary details to customise the products with your logo or design.
If your logo is not ready, you can upload it later, or we can design one for you.
5. Complete company information
Ensure that all required company details are entered correctly for billing and shipping purposes.
6. Payment method selection
You can choose to pay via:
Bank transfer
Electronic payment
7. Order processing
Once we receive your payment, we will begin processing your order. You will be kept informed about:
The status of your order
Shipping times and parcel tracking details
If you have any questions during the process, our team is always here to assist you!
No, there is no minimum order requirement. The printing plate cost (€100) is waived for orders of 250 pieces or more.
To request changes or cancellations, please contact customer service through the online form. Once an order is in process, it cannot be cancelled or refunded.
The items in your shopping cart will remain unchanged until you modify them. However, if the stock of any frame is no longer available, it will no longer be purchasable.
We offer volume discounts and exclusive promotions for returning customers. Please contact us for a personalised quote.
Payments
Payment of the order must be made in advance by bank transfer or electronic payment at the time of checkout.
For bank transfer, you must complete payment within 5 working days of order confirmation using the following coordinates:
- IBAN: IT93E08381394200000022334
- BIC/SWIFT: ICRAITRRAL0
- Creditor: Vision Up & Logoservice Srl
In order to speed up the processing of your order, we recommend that you promptly send the bank transfer receipt by e-mail to customerservice@logoproject.it.
Prices
In order to view prices and add products to the shopping cart, an account registration is required.
The information required for registration includes: First Name, Last Name, Role within the company, Company Name, Company Type, VAT Number, Company Nationality, and Email Address.
The provided VAT number will be verified by one of our operators.
Vision Up reserves the right to accept or suspend account registration if any discrepancies are found in the information provided.
Privacy
Yes, we handle customer data securely and in accordance with the privacy regulations. More details can be found in our Privacy Policy.
Yes, you can update your information by logging into your personal area.
Returns
As each product is custom-made to order, we do not accept returns. However, you can order a Welcome Box to test the materials beforehand and view live customisations before placing your final order. Our team is happy to assist and answer any questions you may have before placing your order.